Felted wool sweater slipper boots, hats & mittens should be hand or machine washed cold on the gentle cycle, re-shaped and air dried. Merino wool interlock diaper covers should be hand washed in lukewarm water with a wool wash bar that is enriched with lanolin. Lanolize brand new wool covers before use and occasionally thereafter when needed.

I do accept custom orders on all of my products. If you are interested in specific sizes and color schemes that are not available for sale, please inform me. I will do my best to satisfy your needs. There will be a 15% re-stocking fee on cancelled custom items. Please keep in mind that custom orders have a longer turn around time of 1-2 weeks.

You are more than welcome to provide your own materials to be crafted into any of the products that I currently have for sale. I will offer you a 15% discount off your purchase price. Please feel free to send me e message or contact me at info@woolby.com for more information.

I accept charitable donations of 100% wool sweaters and genuine suede leather jackets. I will issue you a 15% discount off your future order. Please feel free to send me e message or contact me at info@woolby.com for more information.

I accept wholesale orders on all of my products. If you are interesting in partnering with Woolby, please inform me. I will respond to your request within 24-48 hours. I look forward to establishing a long-term relationship with your business. Please feel free to send me e message or contact me at info@woolby.com for more information.

Unlike synthetic materials, wool is taken from sheep fleece, and is considered to be a natural fiber that is soft, safe, breathable, biodegradable and renewable. It has the amazing ability to absorb up to 30 percent of its weight in moisture without ever feeling damp. Another important aspect of wool is that it regulates the body’s temperature, which means the wearer feels warm during winter and cool during summer.

Merino Wool, Lambswool, Cashmere, Pure Wool, and Angora are very soft, comfortable and non-itchy. 100% Wool or Shetland Wool might cause itching sensation against your skin.

If you are allergic to wool, the best recommended wool fibers to be used are Merino Wool, Lambswool, Cashmere, Pure Wool or Angora.

CANDLES & TARTS (part one):
Please allow your candle to burn for at least 2 hours or until the top layer is melted. This will prevent tunneling and allow the candle to evoke superior scent throw. However, please do not burn your candle for more than 4 hours at a time. The candle container can get quite hot while burning. Hence. the candle should never be left unattended. Please keep burning candles out of reach of children and pets. 
Also, burning candles should always be placed on a heat resistant surface and away from flammable materials and drafts.

CANDLES & TARTS (part two):
Please keep the wooden wick or cotton wick trimmed to about 1/4 inch before the next burning. The height of your candle flame should not exceed 1 1/2 inches in length. If this occurs, please snuff your candle and trim the wick to 1/4 inch before relighting.

Wooden wicks and cotton wicks can be trimmed using a wick trimmer or nail clippers. Wooden wicks can also be trimmed by using your fingers to rub along the top of the wick and breaking off the burn areas. Please be careful not to break off too much along the top of the wick. This will prevent the wick from re-lighting.

SKIN CARE (bath & body products):
Please consult with your physician if you are pregnant or nursing or if you suffer from any form of medical condition before use. Also, please avoid the use of essential oils if you are pregnant or nursing.

Please note that essential oils should not be taken internally or applied to the skin without first diluting. Skincare products are for external use only. Please perform a patch test on a small area of the skin to test for any form of sensitivity. If any sensitivity occurs, discontinue use immediately.